Cancellation, No Show, and Refund Policy

Cancellation Policy for Office Appointment

We schedule our appointments so that each patient, or client, receives the right amount of time to be seen by our Physician and Provider. That is why it is very important that you keep your scheduled appointment with us and arrive on time.

As a courtesy, and to help patients, or clients, remember their scheduled appointments, Gallaher Plastic Surgery & Spa MD sends text message and email reminders in advance of the appointment time.

If your schedule changes and you cannot keep your appointment, please contact us so we may reschedule you, and accommodate those patients, or clients, who are waiting for an appointment. As a courtesy to our office as well as to those patients, or clients, who are waiting to schedule with the physician, or other provider, please give us at least 24 hours’ notice. If you do not cancel or reschedule your appointment with at least 24 hours’ notice, we may assess a $50.00 “late cancellation” service charge to your account. Credit card information may need to be provided at the time of booking in the event a no-show service charge needs to be charged to the credit card provided. Otherwise, you will be billed for the service charge.

Cancellation Policy for Procedure Appointment

We understand that a situation may arise that could force you to postpone your procedure. Please understand that such changes affect not only your Physician, but other patients as well.

Should you find it necessary to cancel your procedure, your cosmetic fee and procedure fee are non-refundable. As a courtesy to our office as well as to those patients, or clients, who are waiting to schedule with the physician, or other provider, please give us at least 48 hours’ notice. If you do not cancel or reschedule your procedure with at least a 48 hours’ notice, we may assess a $100.00 “late cancellation” service charge to your account. Credit card information may need to be provided at the time of booking in the event a no-show service charge needs to be charged to the credit card provided. Otherwise, you will be billed for the service charge.

Cancellation Policy for Surgery Appointment

We understand that a situation may arise that could force you to postpone your surgery. Please understand that such changes affect not only your surgeon but other patients as well.

Should you find it necessary to cancel your surgery, your cosmetic fee and scheduling fee are non-refundable. If it is necessary for you to reschedule your surgery, the deposit amount of $1,000 can be applied to your next surgery date up to one year after the deposit is made. Credit card information may need to be provided at the time of booking in the event a no-show service charge needs to be charged to the credit card provided. Otherwise, you will be billed for the service charge.

No Show Policy for All Appointments

If you do not cancel or reschedule your appointment with at least 24 hours’ notice, we may assess a $50.00 “no-show” service charge to your account. If you do not cancel or reschedule your procedure with at least 48 hours’ notice, we may assess a $100.00 “no-show” service charge to your account. Credit card information may need to be provided at the time of booking in the event a no-show service charge needs to be charged to the credit card provided. Otherwise, you will be billed for the service charge.

Refund Policy

Gallaher Plastic Surgery & Spa MD does not issue cash, check, or credit card refunds for purchased or pre-purchased merchandise, products, or services. This policy includes phone and in-person transactions. Any pre-payments received can be used for store credit to purchase other merchandise, products, or services. Any payments which are considered deposits or consult fees are non-refundable as well.

No refunds will be issued for services rendered. This policy applies to surgery, injectables, or any services provided by Gallaher Plastic Surgery & Spa MD.

Defective Retail Products

Gallaher Plastic Surgery & Spa MD may issue a credit to the patients account in the original transaction amount for the patient to use on other products or services pending the approval of the administrator. If a product is defective, the patient should bring it in for an exchange or store credit.